Got questions? This way.
FAQs, quick fixes, and official info on every feature.
For Carriers (Box Trucks, Sprinters, Cargo Vans and HotShots):
A: You must have a valid DOT number, MC number, commercial insurance, and a registered box truck or cargo van in good working condition. Compliance with DOT regulations is also required.
A: Yes. Each vehicle must meet Boxaloo’s requirements, including registration, insurance, and DOT/MC numbers.
A: Yes. You must maintain valid commercial auto insurance, liability insurance, and cargo insurance.
A: After your account is approved, log in to the platform, view available loads, select the ones you're interested in and accept or negotiate with the broker. Load details, pick-up, and delivery information will be provided.
A: Payment depends on the agreement with brokers or shippers. Boxaloo connects you to opportunities, but payments are typically arranged through the load contract.
A: Deliver loads safely and on time, communicate professionally, and keep your vehicle and documentation up to date.
For Brokers:
A: Create a broker or dispatcher account, verify your company information, and upload your available loads to the platform. Carriers will be able to view and accept them.
A: Yes. Brokers operating interstate must have a valid FMCSA broker license. Local dispatchers must comply with state regulations.
A: Boxaloo provides access to a vetted network of carriers with verified DOT/MC numbers, insurance, and safety compliance.
A: No. You can post as many loads as you have available, provided you maintain accurate and current information.
A: Boxaloo encourages direct communication and provides support for resolving issues. Ensure contracts are clear to avoid disputes.
For Dispatchers:
Explore the support and updates that come with your theme purchase, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.
A: Dispatchers can manage multiple carriers, track loads, assign jobs, and communicate with drivers in real-time using the Boxaloo platform.
A: Boxaloo verifies all carriers for DOT/MC numbers, insurance, and safety compliance before allowing them to accept loads.
A: Yes, the platform provides a dashboard to monitor all assigned shipments and carrier progress in real-time.
A: Boxaloo provides in-platform messaging and support to handle emergencies, delays, or last-minute changes to shipments.
